O.K. I’m nervous. Change is good, right? Well I hope so. In order to improve my customer service and answer photo consultation requests in a timely manner, I’m automating some of the client contact. I don’t want it to be impersonal. Anyone that uploads a photo will be directed to a page where they can sign up for a time slot. Here’s the good news. It’s cheaper than my per picture rate and you’ll be guaranteed time to chat with me about your pictures. You’ll even be able to request a recording of our conversation so you can listen to it later. We’ll both call into a conference line. It’s really easy!
For overseas clients, I’ll be using Skype as the contact point and investigating other web-based services.
My fingers are crossed that this will be an easy transition. I try to answer EVERY email that comes into my inbox…the problem is that often takes time. This should shorten the length of time between your email and my assessment of the photos.
When you receive the letter explaining the process, you’ll also see special discounts for consultations. Those in-person slots are currently for the New England Regional Conference in Springfield, Massachusetts April 7-10.